New Online Returns Portal

The current bbwaranty.com site has been replaced with a new Returns Portal. All New Warranty claims must be put through the New Returns Portal, accessible via the WebCat.

Borg & Beck WebCat

To access the new Returns Portal go to one of our webcats:

First Line WebCat Borg & Beck WebCat


Please note, you will need to have a Webcat registration. Simply log in and select Returns Portal from the top menu. If once logged in you don’t see the Returns Portal link in the top menu, please email info@firstline.co.uk advising your email address & customer account number so this can be set switched on for you.

To Register

  • Click on the LOGIN button on top right screen
  • Click on the REGISTER link and follow instructions
  • Following the registration process, when you log in, if you don’t see the Returns Portal link in the top menu, please email info@firstline.co.uk advising your email address & customer account number so this can be set switched on for you.

Existing claims can still be accessed for a short time
Existing Claims

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